We have calls come in to our system everyday nationwide and what we have learned is how important phone etiquette is. It is vital that the calls are answered in a positive upbeat way and to be knowledgeable. This gives the customer a sense that they have reached the right place and that they will be taken care of. With trenchless sewer repairs most of the time customers are not well versed in this subject. Often times they are confused and have many questions while trying to save money. You are a business so sell your product and do so with confidence this must be conveyed to your potential customer. The end result or goal is to book the appointment and have your technician go out and close the job. We have many trenchless pipe burstingcompanies that understand the importance of a first impression, and the first impression is how you answer your phone. Stay organized and it always helps to have a basic script…like, “It’s a great day for service how can we help you today”. Keep it simple but make it effective. This will help you close more business. Always end the call with a wishing them a pleasant day and try to end all calls on a positive note.
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